Our Customers’ Bill of Rights

We, the Directors and Officers of Ann Arbor State Bank, believe the following truths to be self-evident:

1. Our customers are entitled to be greeted with a smile and treated with friendliness, courtesy and respect by all of our employees.
2. Our customers are entitled to be served by employees who are people-oriented and have a passion for providing quality service.
3. Our customers who prefer to use online banking are provided with a state-of-the-art, secure website.
4. The following groups of individuals and organizations are entitled to receive checking accounts free of any monthly service charges:
   • ALL senior citizens
   • ALL United Way agencies
   • ALL churches, synagogues and mosques
   • ALL charitable organizations and foundations
   • ALL political subdivisions
5. Our customers are entitled to receive prompt service. For example, thanks to local decision-making, our response to a loan request shall not exceed five business days.
6. Our checking account customers are entitled to use any ATM, anywhere, free of service charge, up to six times per month.
7. Our customers are entitled to free and convenient parking when conducting bank business.