If your card has been lost or stolen, or if you believe a fraudulent transaction has occurred, please take one of the following steps:
- Call VISA Global Customer Assistance Services toll-free within the United States at 1-800-847-2911.
- If traveling outside the United States click here for a full listing of VISA Global Customer Assistance Toll Free Numbers.
- Access Online Banking and select “Options”, ATM/Debit Card Tab. Click the check box next to the appropriate card to flag it as lost or stolen, submit.
Your Ann Arbor State Bank VISA® Debit Card puts more purchasing power in your wallet. Whether it’s groceries at the supermarket, dinner at your favorite restaurant or computer supplies for the office, use your debit card to pay for it. You can also withdraw cash and check your account balances from ATMs.
- Funds deducted immediately from your checking
- No annual fees
- Use it anywhere you see the VISA®, PULSE®, or PLUS® logos
- Easier than writing checks
- Safer than cash
- Business Day Limits: $200 ATM withdrawals, $500 Purchases
If you will be using your debit card while traveling, please contact us to let us know the dates and destination, so that we can provide this information to Fraud Prevention Services in order to prevent your card from being blocked due to “out of the ordinary transactions.” We strongly encourage you to verify your contact information with us to ensure that you are able to be reached in the event of suspected fraudulent activity. Please contact customer service at 734-761-1475 to update your contact information, if needed.
If traveling, you may want to consider purchasing a VISA Travel Card. This card allows you to load just the amount of cash you think you’ll need for your trip, protecting the balance in your account.
Falcon is a system we use to help protect your Debit Cards from fraud. With Falcon, your card activity is monitored 24 hours a day, 7 days a week, 365 days a year to alert you of possible fraudulent activity.
We may be calling you (Falcon Fraud Center Phone Number: 1-800-417-4592)
You will receive an automatic notification to verify the authenticity of your card transactions, if warranted. If there are transactions that are deemed suspicious or “out of the ordinary”, based on your past history, Falcon will contact you by an automated telephone, automated email or automated text to verify the authenticity of the transaction(s). If you do not respond and the activity is considered high risk, your card will be temporarily blocked until the transactions are verified. To respond to a call, please contact the Falcon Prevention Services as instructed in the voice mail.
Reasons your Ann Arbor State Bank Visa ® Debit Card could become disabled:
- If you confirm the transactions in question are NOT legitimate.
- If the transactions in question surpass a Falcon risk scoring threshold (each transaction is scored on the degree of probability that it is fraudulent).
- If you did not respond to our attempts to reach you.
Note: If you will be using your debit card while traveling, please contact us to let us know the dates and destination, so that we can provide this information to Fraud Prevention Services in order to prevent your card from being blocked due to “out of the ordinary transactions.” We strongly encourage you to verify your contact information with us to ensure that you are able to be reached in the event of suspected fraudulent activity. Please contact customer service at 734-761-1475 to update your contact information, if needed.
We’re committed to the security and protection of your financial data at the bank. We want to work with you closely to keep your accounts secure. That’s why we have smsGuardian text alert service for your debit card.
When you enroll in the text alert service, the system monitors your debit card usage for the following types of categories:
- *International Transactions
- *Authorizations Greater than $200.00
- *8 or more Transactions in 24 hours
- *Card Not Present
- *Out of State Transactions
- *Declined Authorizations
If a transaction is made from one of these categories with your debit card, you will receive a text message alert. If the purchase is fraudulent, send us a reply to the text with the specific code in the text message and your card will be blocked. No further transactions will be permitted, and access to your bank account will be closed using the debit card. If the transaction is legitimate, you need take no action. If you do not reply to the text message within 12 hours, the transaction is considered legitimate and no further action will occur.
Use the “STOP” command only to stop the text alert service entirely. By responding with “STOP”, you will be will not receive further text alerts.
You will be asked via a text message to enroll your card annually. There is no cost from the bank for this service. Your mobile service provider message and data rates may apply.
What’s the difference between debit and credit at the checkout line?
When you swipe your card at the checkout, the cashier asks, “Is that debit or credit?” If you select “debit”, you will need to key in your Personal Identification Number, or PIN. If you select “credit”, you will need to sign the sales slip.
Any time you use your card with the PIN, it is considered an “online” transaction and the funds are deducted from your account immediately. A PIN transaction can be done through a merchant’s credit card terminal or Point-of-Sale (POS) software system with an attached pin pad.
A “credit” transaction requires a signature and is considered an “offline” transaction. That means that the funds are not deducted from your account until the merchant settles the purchase with their card processor. While you may see the transaction appear as having been authorized, the posting of the purchase may take one to three days. Even though you have selected “credit”, your purchase amount will still be deducted from your checking account.
Why select “credit”?
A signature transaction has more protection from VISA® than a PIN based transaction. VISA has a zero liability policy that protects customers if your account is in good standing, you have exercised ‘reasonable care’ and you haven’t reported an excessive amount of unauthorized events.
What is EMV Chip Card Technology?
EMV (Europay, Mastercard, Visa) chip card technology is a global collaboration and standard for increasing the security of debit and credit card transactions. A special microchip is embedded in the card, which adds another layer of security to cards when used at a chip-enabled terminal. Simply put, it’s a more secure way to pay.
Ann Arbor State Bank is in the process of switching to this more secure payment technology. Over the next several months, we will begin replacing our existing debit and credit cards with chip cards. When your card expires, a new chip card replacement will be mailed to you. Your new card will look similar to your current card, but it will have a small microchip embedded in the front left side.
Step 1 – Insert the chip end of your card into the terminal (instead of swiping).
Step 2 – Keep your card in the terminal to complete your purchase.
Step 3 – Don’t forget to take your card with you when you leave
Simple ● Secure ● Smart
Using your new chip card will be easy. If a business is chip card capable, you will “dip” your card instead of swiping it. Your magnetic strip will still work for businesses who do not yet accept chip cards. As the U.S. shifts progressively to chip card technology, you will “dip” your card more often.
What are the benefits to me?
Increased security and reduced fraud potential are the biggest benefits of chip card technology. Migrating to a chip card will also make overseas payments much easier since the majority of the world has already migrated to chip card technology.
My business takes credit card payments. What does that mean for me?
As a part of the nationwide effort to reduce credit and debit card fraud in the U.S., the credit card industry has instituted a liability shift which urges businesses to upgrade to the new, more secure chip card technology.
As of October, 2015, if you accept debit and credit cards in person and do not have a chip card terminal, you may assume liability for transactions that are found to be fraudulent. In other words, if you accept a chip card, but don’t have a chip reader, you could have to pay for any credit or debit card fraud that occurs in your business.
If you have questions about the liability shift and the services Ann Arbor State Bank offers, please call 734-761-1475.